It can take up to 14 working days for the lab to process your test results. Do not call for your results before this as they will not be available.
If your test results are ‘negative’ (all clear) we will usually send your results by text (SMS).
If your test results are ‘positive’ (meaning we have found an infection), we will call you. If you do not pick up we will leave a message on your voicemail to call us. We might also send you a text message asking you to call us.
We will only send a text / call you / leave a voicemail if you have agreed for us to do so via each method (unless you ordered tests online, where this is the agreed method of communication).
We will never send a text mentioning a positive test result.
Other ways to get your results:
By calling the clinic
If you have asked that we do not contact you but that you will contact us for your results, it is important not to forget so that any STI can be treated as soon as possible. Please do not call the department for your results before the 10 working days as they will not be available.
We do not routinely send out result letters. Please speak to the clinician you see on the day of your appointment if a letter is required. Some result letters will incur a cost.
We cannot routinely send results by email. Please speak to the clinician you see on that day of your appointment if email is your only form of contact.